14-day satisfaction period
New members may request a full refund within 14 days of their first paid charge, provided fewer than 25% of the enrolled course has been completed and no certificate has been issued.
Renewals
- Cancel before a renewal date to avoid the next charge.
- Renewal charges are refundable within 7 days if no content was accessed in the new term.
- Annual plans cancelled mid-term retain access until the term ends; pro-rata refunds are not offered.
Exceptions
- Refunds are not available where a credential has been issued or an assessment breach has occurred.
- Institutional and team licences follow their contract terms.
- Repeated refund-and-rejoin behaviour may result in refusal of future enrolment.
How to request
Open a request from the support portal in your account. We respond within two working days and process approved refunds to the original payment method within ten working days.